My name is Joe Cardador and I am the owner and principal analyst at EchoCX. I started EchoCX to help make the same advanced customer analytics and insights used by large national and global brands available to small and growing companies.
My PhD in Industrial and Organizational Psychology and my MBA have helped prepare me for a career using research and analytics to make businesses more successful. I have 20 years of experience in survey design, customer data analysis, brand research, and customer experience (CX) consulting. I have designed, executed, and delivered custom research-driven insights to hundreds of clients, including many Fortune 500 brands. What your customers think about your brand echoes through their heads when they decide which brands to choose and it echoes through their social networks to influence the decisions of others. EchoCX helps you understand and positively influence the stories customers tell themselves and others about your brand.
I’d love to hear about your needs and help you make informed business decisions using customer data.
